Contact Us

We’re here to help. Whether you have a question about your order, need help choosing a product, or would like to know more about ROOPY, our Customer Care team is happy to assist.

CUSTOMER CARE

Email:
support@roopygroup.com

For questions about products, orders, shipping, delivery, returns, refunds, checkout, or your shopping experience.

ORDER SUPPORT

If your enquiry is about an existing order, please include:

• Your order number
• The email address used to place the order
• A brief description of your question or issue

For damaged, defective, leaking, incorrect, or missing items, please also include clear photos or videos and photos of the shipping package or label where relevant.

PRODUCT QUESTIONS

If you need help with fragrance notes, ingredients, product use, or choosing a ROOPY product, tell us which product you are considering and what information you need.

BUSINESS & PARTNERSHIP ENQUIRIES

For wholesale, business, press, or partnership enquiries, email support@roopygroup.com and include a clear subject line so your message can be routed appropriately.

RESPONSE TIME

We aim to respond to customer enquiries within 1–2 business days. During public holidays, major promotions, or periods of unusually high message volume, responses may take a little longer.

HELPFUL LINKS

• Frequently Asked Questions
• Order Tracking
• Shipping Policy
• Return & Refund Policy
• About ROOPY

BUSINESS INFORMATION

Trade Name: ROOPY
Legal Business Name: ROOPY AROMA LIMITED
Customer Care Email: support@roopygroup.com
Phone: +852 9829 7925
Business Contact Address
Unit B, 10/F, CKK Commercial Centre
Nos. 289–295 Hennessy Road
Wan Chai, Hong Kong

Please note: Do not send returns to the registered business address unless ROOPY Customer Care has specifically authorized and instructed you to do so.