Legal notice

Legal Notice & Disclaimer

Last Updated: September 19, 2026

Welcome to ROOPY. Please read this Legal Notice & Disclaimer carefully before using this website or purchasing our products.

By accessing, browsing, or using this website, you acknowledge that you have read and understood this Legal Notice together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Website Operator

This website and the ROOPY online store are operated by:

Legal Entity: ROOPY AROMA LIMITED
Trade Name: ROOPY
Business Registration Number: 67631670-000-04-26-A
Registered Business Address: UNIT B, 10F. CKK COMMERCIAL CENTRE NOS. 289-295 HENNESSY ROAD WAN CHAI HONG KONG
Customer Service Email: support@roopygroup.com
Telephone: +852 9829 7925

ROOPY is the trade name used by ROOPY AROMA LIMITED in connection with this website, our products, and our customer-facing Services.

If you have questions regarding this website, our products, or this Legal Notice, please contact us using the information above.

2. General Information

The information provided on this website is intended for general informational, commercial, and product-related purposes.

We make reasonable efforts to keep website information accurate and up to date.

However, product descriptions, ingredients, fragrance descriptions, prices, availability, promotions, images, shipping information, packaging, and other content may occasionally be updated, corrected, or changed.

ROOPY AROMA LIMITED reserves the right to correct errors, inaccuracies, or omissions and to update website content where reasonably necessary and permitted by applicable law.

If an error materially affects an order that has already been placed, we will handle the matter in accordance with applicable law and our relevant policies.

3. Cosmetic & Personal Care Disclaimer

ROOPY products are cosmetic and personal-care products intended for external use unless otherwise specifically stated on the product packaging.

Information provided on this website regarding:

  • Ingredients
  • Product benefits
  • Skincare properties
  • Fragrance characteristics
  • Texture
  • Sensory experience
  • Product performance

is provided for general informational purposes only.

Such information should not be interpreted as medical advice.

ROOPY products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing on this website should be considered a substitute for advice from a physician, dermatologist, pharmacist, or other qualified healthcare professional.

If you have a known allergy, skin condition, sensitivity, or other health-related concern, please review the product ingredient information carefully and consult an appropriate healthcare professional where necessary.

Discontinue use if irritation or an adverse reaction occurs.

4. Individual Results May Vary

Skin type, environment, lifestyle, frequency of use, individual sensitivity, product-use habits, and other factors may affect how a cosmetic or personal-care product performs or feels.

Any results, experiences, testimonials, product reviews, before-and-after descriptions, or statements regarding product performance displayed on this website may reflect individual experiences.

Individual results may vary.

ROOPY does not guarantee that every customer will experience identical results.

5. Fragrance & Sensory Experience

Fragrance perception is subjective and may vary significantly from person to person.

Descriptions of:

  • Fragrance notes
  • Scent intensity
  • Texture
  • Absorption
  • Finish
  • Skin feel
  • Other sensory characteristics

are intended to help customers understand the general character of a product.

These descriptions cannot guarantee an identical sensory experience for every individual.

A customer's personal preference regarding fragrance, fragrance intensity, texture, packaging, or skin feel does not, by itself, indicate that a product is defective.

Returns and refunds relating to fragrance preference or other sensory preferences are governed by our Return & Refund Policy.

6. Product Images, Colors & Packaging

ROOPY makes reasonable efforts to present products accurately.

However, colors, textures, packaging, labels, product appearance, and other visual details displayed on a screen may differ slightly from the physical product because of factors including:

  • Photography
  • Lighting
  • Screen settings
  • Device settings
  • Manufacturing updates
  • Packaging improvements
  • Reasonable production variations

ROOPY may occasionally update product packaging, labeling, or design without materially changing the product itself.

Unless otherwise required by applicable law, minor differences in packaging or visual appearance that do not affect product quality, safety, or functionality will not generally be considered product defects.

7. Ingredients & Product Information

We make reasonable efforts to keep ingredient lists and product information accurate and current.

However, formulations, packaging, or ingredients may occasionally be updated or improved.

For the most current and accurate ingredient information, customers should refer to the ingredient list printed on the physical product packaging received.

If there is a material difference between website information and the physical product packaging regarding product use, warnings, precautions, or ingredients, customers should follow the information printed on the physical product packaging, except where otherwise required by applicable law.

If you have questions regarding a specific ingredient or product, please contact ROOPY Customer Care.

8. Proper Use of Products

Customers are responsible for following instructions, precautions, warnings, and storage recommendations provided with each product.

Products should only be used for their intended purpose.

To the fullest extent permitted by applicable law, ROOPY AROMA LIMITED is not responsible for damage or loss resulting solely from:

  • Misuse of a product
  • Improper storage
  • Failure to follow product instructions
  • Unauthorized modification
  • Use for a purpose other than the product's intended use

Nothing in this section limits liability or consumer rights that cannot lawfully be excluded.

9. Intellectual Property

Unless otherwise stated, content appearing on this website, including but not limited to:

  • The ROOPY name and logo
  • Product names
  • Product packaging and designs
  • Photographs
  • Videos
  • Graphics
  • Illustrations
  • Website design
  • Written content
  • Product descriptions
  • Advertising materials
  • Icons and visual elements

is owned by, licensed to, or otherwise lawfully used by ROOPY AROMA LIMITED or the applicable rights holder.

Such content may be protected by copyright, trademark, design, and other intellectual property laws.

Website content may not be copied, reproduced, republished, distributed, modified, commercially exploited, or used to create derivative works without prior written permission from ROOPY AROMA LIMITED or the relevant rights holder, except where permitted by applicable law.

10. Trademarks

ROOPY and associated logos, product names, graphics, packaging designs, or other brand identifiers displayed on this website may constitute registered or unregistered trademarks or other protected brand assets.

Use of these trademarks or brand assets without appropriate authorization is prohibited except where permitted by applicable law.

References to third-party trademarks, brand names, products, or services remain the property of their respective owners.

Their appearance on the website does not imply affiliation with, sponsorship by, or endorsement of ROOPY unless expressly stated.

11. User Reviews & User-Generated Content

Reviews, photographs, videos, comments, testimonials, or other content submitted by customers represent the views and experiences of the individuals who submitted them.

Individual experiences may vary.

ROOPY does not guarantee that another customer's experience will be identical.

Where a customer voluntarily submits content to ROOPY for publication, review, promotional, or marketing purposes, use of that content will be subject to applicable permissions, licenses, terms, and law.

ROOPY may moderate or remove content that is:

  • Unlawful
  • Fraudulent
  • Misleading
  • Abusive
  • Infringing
  • Otherwise inappropriate

where permitted by applicable law.

12. Third-Party Websites & Services

This website may contain links to websites, payment providers, social media platforms, applications, or services operated by third parties.

Such services may be provided for convenience or to support functionality available through our website.

ROOPY does not control and is not responsible for the independent content, security, availability, privacy practices, products, services, or policies of third-party websites or services.

Your use of third-party services may be governed by separate terms and privacy policies established by those third parties.

13. Website Availability

We aim to keep the ROOPY website available, secure, and functioning properly.

However, we cannot guarantee that website access will always be uninterrupted, timely, secure, or error-free.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical issues
  • Platform updates
  • Third-party service interruptions
  • Network failures
  • Security incidents
  • Circumstances outside our reasonable control

14. Limitation of Liability

To the fullest extent permitted by applicable law, ROOPY AROMA LIMITED and its affiliates, officers, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or similar damages arising from or relating to:

  • Use of or inability to access this website
  • Reliance on information displayed on this website
  • Third-party websites or services
  • Website interruptions or technical failures
  • Unauthorized or improper use of products
  • Failure to follow product instructions or warnings
  • Circumstances beyond our reasonable control

Nothing in this Legal Notice excludes or limits liability that cannot legally be excluded or limited.

Nothing in this Legal Notice is intended to restrict or waive mandatory statutory or consumer-protection rights.

15. Pricing, Availability & Errors

Product prices, availability, promotions, offers, descriptions, shipping information, and other commercial information may change from time to time.

Occasionally, the website may contain typographical, technical, pricing, promotional, inventory, or other errors.

Where permitted by applicable law, ROOPY may correct such errors and update the relevant information.

If an error materially affects an order that has already been placed, the matter will be handled in accordance with applicable law and our Terms of Service.

16. Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable privacy and data-protection laws.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes privacy rights that may be available to you.

Where applicable, you may also review our Your Privacy Choices page.

17. Returns, Refunds & Shipping

Purchases made through this website are also subject to our:

These policies form part of the terms governing purchases made through the ROOPY website.

18. Consumer Rights

Nothing contained in this Legal Notice is intended to exclude, restrict, or waive mandatory consumer-protection rights that cannot lawfully be excluded.

Where applicable consumer-protection laws provide rights or remedies that conflict with this Legal Notice, those mandatory legal requirements will prevail.

19. Governing Law

This Legal Notice and your use of this website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without prejudice to mandatory consumer-protection rights available under the laws of the country or region in which you reside.

To the extent permitted by applicable law, disputes relating to this website or this Legal Notice shall be subject to the jurisdiction of the competent courts of the Hong Kong Special Administrative Region.

Nothing in this section prevents a consumer from exercising rights in another jurisdiction where those rights are provided by mandatory applicable law.

20. Changes to This Legal Notice

ROOPY AROMA LIMITED may revise this Legal Notice from time to time to reflect changes to:

  • Business practices
  • Website functionality
  • Products or Services
  • Policies
  • Legal obligations
  • Regulatory requirements

The latest version will be published on this page together with the updated revision date.

Where required by applicable law, additional notice may be provided for material changes.

21. Related Policies & Information

For additional information, please review:

22. Contact Us

For questions regarding this Legal Notice, website content, intellectual property, products, policies, or other legal matters, please contact:

ROOPY AROMA LIMITED
Trade Name: ROOPY

Email: support@roopygroup.com
Telephone: +852 9829 7925

Registered Business Address:
Unit B, 10/F, CKK Commercial Centre
Nos. 289–295 Hennessy Road
Wan Chai, Hong Kong

Business Registration Number: 67631670-000-04-26-A

The registered business address above is not a product-return address unless ROOPY Customer Care specifically instructs you otherwise.

For product returns, please follow our Return & Refund Policy.

For formal legal notices, ROOPY AROMA LIMITED may request additional information reasonably necessary to verify and process the request.